How AI shopping systems decide what gets recommended.

Abstract

Shopping is moving from the search bar into ChatGPT and Gemini. Caeliai measures how those systems choose products, where they send the buyer, and what ecommerce brands can change to win the recommendation. We publish the research, then help brands act on it.

§ 01 — The shift

The buying decision moved from the search page into the chat.

A shopper describes what they want in one sentence and gets back product cards with prices and buy buttons. That answer is the new shelf — and it is where the buying decision now happens.

Observation 01

AI shopping has its own taste, shortcuts, and failure modes. It compares the options before the shopper ever sees a storefront.

Observation 02

Product data now shapes model-generated answers, not just feeds and search rankings.

Observation 03

Visibility is measurable. Most brands have never measured it.

§ 02 — Findings

AI names the brand. The sale still goes somewhere else.

GENESIS-03 followed real ChatGPT and Gemini shopping conversations across 11 ecommerce categories and scored where every recommendation actually sent the buyer.

GENESIS-03 · N = 380 brand observations · 11 categories
Fig. 01 — Where AI sends the buyer GENESIS-03 · N = 380
63% of AI shopping recommendations don’t send the buyer to the brand’s own store.
Winner 37% Leak 18% Loser 45%

Winner

The buy path lands on the brand’s own product page. Owned demand.

Leak

The buy path routes to a retailer or marketplace. Someone else gets the sale.

Loser

The brand is named with no usable buy path at all. A recommendation that goes nowhere.

§ 03 — Published work
Research papers
Articles
§ 04 — Applied

The research becomes advisory.

The same instruments we built for the Genesis studies, pointed at your brand: real shopping prompts, scored buy paths, fixes ranked by what actually moves recommendations.

01

Audit

See what AI systems currently say: the prompts you appear in, the competitors named beside you, and where every buy path lands.

02

Repair

Fix the product data and routing layer the models read — feeds, structured data, PDPs, and destination links.

03

Measure

Track recommendation share over time and tie AI-originated discovery back to traffic and revenue.

Free

Where is ChatGPT sending your buyers?

We run real shopping prompts for your category and show you where the recommendations land — your store, a reseller, or nowhere. One form, no meeting.